Higherlands is an independent brand based out of Brockton Village, Toronto. Higherlands grounds garments in designs, durability and craftsmanship that are distinctly Canadian.
Higherlands designs clothing and accessories. All items are printed, tagged and packaged locally in Toronto.
Higherlands is currently sold through our website and at SIZE? Canada.
If you would like to stock Higherlands, please email: firstname.lastname@example.org
ORDERS & PROMOTIONS
If you have not yet received confirmation of shipping and would like to change your shipping address, please email email@example.com with your order number, and we’ll make every effort to accommodate your request.
Please note an address change is not guaranteed until one of our team members has confirmed your request has been processed.
Higherlands will charge for the full cost of orders immediately. If you see any additional pending charges on your account, please allow up to 3 business days for them to reverse.
If there are any billing errors or charges that you have questions about, please reach out to firstname.lastname@example.org
If you coordinated local pickup for your order, we will hold it at our Brockton Village studio for 6 months before putting your item(s) back online. Refunds will not be offered on items left unclaimed for over 6 months.
No. If a size, colour, or garment doesn’t appear online, it is not currently available.You can also subscribe to our mailing list to receive updates on new items and re-stocks.
Unless otherwise specified, product prices already reflect any applicable discounts. All offers are limited to stock on hand; no rain checks or vouchers are available unless specifically noted.
Returns or cancellations require equal forfeiture of offer or amount equal to offer. Higherlands has the right to end or modify any promotion at any time at its sole discretion. Other restrictions may apply. Offers only apply to Canada unless otherwise noted.
Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that shipping delays will occur if you provide an incorrect address at checkout. If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.
If your item has not arrived by 60 days post ship-date, please let us know via email to receive a full refund. Alternatively, we're happy to provide a reshipment if stock permits. Please allow the full 60 day term before claiming your item as lost or stolen.
International postal and customs fees are at the discretion of local postal and customs offices, and are the sole responsibility of the purchaser to cover upon arrival. If any supplementary fees or charges are applied to your package once it leaves our facility, but are refused at the time your delivery, your order will be returned to us without the possibility of a refund.
If you’re interested in purchasing items from Highlands and are unsure of international customs fees and charges, please contact your local postal or customs office.
RETURNS & EXCHANGES
If you’re not completely satisfied with your item(s) and would like to set up an exchange or refund, please email us at email@example.com within 7 days of receiving your order.
Please ensure your items are unworn, unwashed and unaltered with all tags attached before you mail them back to our studio. Higherlands does not cover the cost of return shipping and returns must be received within 10 days of re-opening in order to receive a full refund or complete an exchange. If items are received past this point, they will be sent back to you.
Pre-order items, sale items, items purchased with a discount code and accessories are all final sale.